FAQ

Yes. You can cancel (widerrufen) your order within 14 days of receiving it.

Just send us a short email to info@melwasar.de and let us know.

Please ship the item back to our business address (see Impressum).

The buyer is responsible for the return shipping costs.

Once we receive your return, we’ll refund the purchase price.

No. Custom-made or personalized items (e.g. special requests, made-to-order jewelry) cannot be returned.

It’s best to avoid water, perfume, and creams — they can reduce the life of your jewelry.

Polymer clay becomes less flexible in low temperatures. Please handle delicate flower pieces with extra care in winter.

Yes, like all handmade jewelry, it should be protected from drops and hard impacts.

Keep your jewelry in a zip-lock bag, away from direct sunlight, and separate from other pieces to avoid scratches.

  • For metal parts: wipe gently with a dry jewelry cloth.

  • For light dirt: use a damp cloth right away so stains don’t set.

Yes, I ship with DPD for €3.49. All parcels include tracking.

Yes, shipping within the EU is €9,90 with DPD, tracked or €14,49 with DPD, tracked

Yes, worldwide shipping is available with DHL for €26,49.
⚠️ To the USA, shipping costs are higher due to tariffs.

  • Germany: about 2–4 business days
  • EU: about 5–10 business days
  • Worldwide: depends on destination, usually 10–20 business days

Yes, every parcel comes with a tracking number. You’ll receive it by email once your order is shipped.

Yes! You can pick up your order at my business address for free or at the market

Deutschland, Berlin
Dovestraße 11
10587

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